IT Helpdesk Administrator


  • Provide basic support for hardware, peripherals, and network access

  • Configure and deploy PCs and Macs

  • Exchange administration

  • Active Directory administration

  • Monitor Helpdesk queue (voicemail, e-mail) for support inquiries

  • Perform troubleshooting and identification of applicable problems relating to PCs and Macs, applications, and basic network communications

  • Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures

  • Printer troubleshooting and repair, contacting external support as needed

  • Mobile device management (iOS, Android and Blackberry)

  • Work with third-party Systems Engineers to resolve/escalate problems and provide hands-on assistance to these Systems Engineers at remote locations

  • Coordinate and manage phone system through 3rd party phone system provider

  • Departmental purchasing to include evaluation, order creation, receiving and inventory control of equipment/supplies


  • 2-5 years of experience in a Desktop Support/Service Desk, or similar role

  • Be presentable and have experience working directly with all levels of management

  • Must be highly organized, self-motivated and have the ability to multi-task

  • Have a passion for teamwork and problem solving

  • Be familiar with and capable of supporting and troubleshooting common business    technologies, particularly Microsoft products

  • Deliver excellent customer service onsite and via the telephone/remote applications.

  • Effectively manage time and resources

  • Must be well spoken, organized, detailed-orientated, dependable and flexible

  • Microsoft Certified certification (or higher) is a plus but not required

  • Bachelor’s Degree, required, preferably in IT, or similar field is a plus